Privacy Policy.

Perth Eco Clean Co. (referred to as “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy details how we collect, hold, use, and disclose your personal information when you visit our website, request a quote, book a clean, or interact with our staff. We adhere strictly to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

To provide our residential and commercial cleaning services across Perth, we need to collect specific personal and property details. This includes:

• Identity & Contact Details: Your full name, telephone number, email address, and billing details.
• Service Location Address: The physical address of the residential property, commercial office, or business premises where cleaning services will be performed.
• Property Specifications: Room counts, layouts, bin sizes, bin collection days, gate codes, access key locations, and specific service preferences or instructions.
• Payment Information: Transactions are processed securely through our verified payment processors. We do not store raw credit card details on our local servers.
• Technical & Usage Data: Your IP address, browser type, referral source, pages visited, and time spent on our platform, collected via standard analytics.

2. How We Collect Your Personal Information

We collect personal information directly from you in several ways:

• When you submit a quote request form or booking form on our website.
• When you call, text, email, or message us on WhatsApp to discuss rates, schedules, or clean specifications.
• When you provide feedback, file a dispute, or correspond with our customer support team.
• Automatically when you navigate our website via cookies and local logging scripts.

3. Purpose of Collection and Use

We collect and use your personal details to maintain a safe, efficient, and reliable service operation. Specifically, we use your information for:

• Service Fulfillment: Directing cleaners to your correct address, executing targeted tasks (e.g. End of Lease checklists, council-aligned bin cleaning schedules), and communicating access instructions.
• Customer Communication: Sending booking confirmations, booking reminders, invoices, payment receipts, and responding to inquiries.
• Service Improvement: Reviewing client feedback to adjust training, clean checklists, and service quality.
• Compliance & Protection: Managing safety hazards, verifying identities for access security, preventing fraudulent bookings, and processing claims.

4. Data Protection and Security

We take physical, technical, and administrative steps to shield your data from unauthorized access, loss, modification, or disclosure:

• Our website uses Secure Socket Layer (SSL) encryption to secure form submissions.
• Personal information is stored on restricted access databases, accessible only by administrative staff and assigned cleaning crew members who require access for booking delivery.
• We regularly audit internal access permissions to ensure data is handled on a strict need-to-know basis.

While we implement industry-standard safeguards, please note that no internet transmission or digital storage method is 100% secure, and we cannot guarantee absolute database security.

5. Sharing and Disclosure

We respect your trust. We do not sell, rent, trade, or lease your personal information to third parties.

We only share your information with third-party service providers in the following limited circumstances:

• Assigned Cleaners & Contractors: Providing your address, access details, and specific instructions to the cleaning crew assigned to execute your clean.
• Service Partners: Integrated payment gateways (e.g. Stripe) and automated email or SMS communication hosts, solely to process your payments and send service logs.
• Legal Obligations: When required by Australian law, court orders, or to protect the safety, property, and rights of Perth Eco Clean Co. or our customers.

6. Cookies and Tracking Technologies

Our website uses cookies to improve usability. Cookies are small data files placed on your device to:

• Remember details you fill in (e.g., your suburb or service preferences) as you navigate between forms.
• Gather anonymous performance data to help us track site speed, referral pathways, and popular pages.

You can adjust your browser settings to decline cookies at any time; however, this may prevent certain automated forms or booking steps from operating correctly.

7. Your Rights: Access, Correction, and Deletion

Under the Privacy Act, you have the right to request access to the personal data we hold about you, request corrections to out-of-date or incorrect details, or request that your personal information be permanently removed from our databases.

To request access, correction, or deletion, please email us directly at info@perthecocleanco.com.au. We will respond to your request within 30 days and take reasonable steps to update or erase your data, subject to any legal record-keeping obligations.

8. Contact Us

For any questions regarding this Privacy Policy, or if you wish to register a formal complaint about how your data has been handled, please contact our privacy compliance officer: